Wednesday, June 1, 2011

Online Giving for Churches - Update

Many of you have have e-mailed recently and asked "Why haven't you pasted to the Blog in over a year?" Well - we have been BUSY. In addition to being busy signing up new churches and non-profits for online giving, we've also:

  • Improved our customer support process. We now have an easily manageable/trackable case process. Basically, any user of our online giving service that needs help can e-mail support@simplegive.com and it will automatically create a customer support case in an online reporting system we use. We can then manage/track the request to make sure every request is addressed.

  • Enhanced our online giving software based on customer requests. One example of these enhancements is a fairly new campaign feature we've implemented. A donor is able to enter or select an amount and have it spread over a set timeframe as defined by your church or non-profit. Please see the following url as an example:

    Online Pledge Example

    We have many more examples of enhancements and we will be posting more information about them over the next couple of weeks.

Please feel free to e-mail me with any questions, comments or suggestions!

Jason
Founding Partner
SimpleGive

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