- Improved our customer support process. We now have an easily manageable/trackable case process. Basically, any user of our online giving service that needs help can e-mail firstname.lastname@example.org and it will automatically create a customer support case in an online reporting system we use. We can then manage/track the request to make sure every request is addressed.
- Enhanced our online giving software based on customer requests. One example of these enhancements is a fairly new campaign feature we've implemented. A donor is able to enter or select an amount and have it spread over a set timeframe as defined by your church or non-profit. Please see the following url as an example:
Online Pledge Example
We have many more examples of enhancements and we will be posting more information about them over the next couple of weeks.